YOUR PRIVACY: We respect your privacy and are committed to protecting the personal data we hold about you. This policy explains what data we collect about you, how we collect it, the measures we take to keep your data secure and the uses we make of it. We also explain the options you have regarding your personal data. When you request services from us or access our websites, you consent to our collection, retention and use of your personal data in the manner described in this policy and accept the risks outlined in the Security section. You can quickly review the key topics by reading this summary page. Alternatively, click on any of the headings below to read more about an issue or read the full policy.
Who we are: We are The Hertz Corporation and its subsidiaries. This policy does not cover our licensees or affiliates. This policy does not cover our Firefly Car Rental business.
Legal Issues: We aim to comply with the privacy laws applicable to the personal data we collect and use.
Changes: We may change this policy from time to time. The policy was last updated on 1st May 2010.
What we collect: We collect the personal data we need to provide the services you request from us.
Sources: We mostly collect your data directly from you and companies involved in our provision of services to you, including our licensees.
Storage: We generally retain personal data about our customers for as long as we believe appropriate for the purposes for which it was collected.
Security: We aim to maintain appropriate physical, procedural and electronic safeguards to protect your personal data.
Access: You may access and review the personal data we retain about you and correct any factual errors.
Operational Uses: By providing your personal data to us, you consent to our use and disclosure of your data for the operational purposes listed in this policy.
Marketing Uses: We would like to use your personal data for our marketing purposes. We may also want to share your data with our business partners for their marketing purposes. You can choose to restrict these uses by following the instructions in this policy.
CONTACT US: We hope this policy answers your questions about our collection and use of your personal data. If it does not, or if you have any questions, please contact us by following the instructions in the full policy.
We respect your privacy and are committed to protecting the personal data we hold about you. This policy explains what data we collect about you, how we collect it, the measures we take to keep your data secure and the uses we make of it. We also explain the options you have in relation to your personal data.
When you request services from us or access our websites, you consent to our collection, retention and use of your personal data in the manner described in this policy and accept the risks outlined in the Security section.
This policy covers the personal data we collect about you for our vehicle and equipment rental business. It does not address data that does not personally identify you, such as aggregated anonymous data. We are free to use non-personal data as we wish. We do not knowingly obtain personal data from individuals under age 13 years.
We operate a large network of licensees in provision of our services worldwide and are affiliated to many other companies through ownership. As our licensees and affiliates are independent companies, they are not owned or controlled by us and are not covered by this policy, although they may have their own privacy policies to govern the personal data they collect.
More about subsidiaries, licensees and affiliates…
Subsidiaries: These companies are owned by The Hertz Corporation and are covered by this policy. The expressions “we”, “us” and “our” apply to them, except for Simply Wheelz LLC which operates the Firefly Car Rental business.
Licensees: We have a network of independent companies licensed to operate vehicle rental businesses using the “Hertz” name and business system. These companies may describe themselves as “Hertz System Licensees” or “Hertz Franchisees” to indicate that they are not our subsidiaries.
Affiliates: These companies either control us (through ownership) or are controlled by the companies that control us. They cover a range of businesses but are generally not involved in provision of our services to you.
We do business in many countries and aim to comply with the privacy laws applicable to the personal data we collect and use.
In addition, we comply with the Safe Harbor principles agreed between the U.S. and the E.U. establishing minimum standards of data protection for transfers of data from countries in the European Union to the United States.
We may change this policy from time to time. If we do so, the amended policy will take effect when we post it on our website. We will amend the “last updated” notice on the first page of this policy whenever we make a change.
If any change makes the policy less protective of your personal data, it will not apply to data we collected about you before the change was made. The only exception to this is where we have told you about the changes and given you the opportunity to tell us not to apply them to your personal data.
We collect a range of data about you from a variety of sources for the purposes of our business. The examples we provide here are illustrative rather than a complete list of our practices.
We collect the data we need to provide the services you request from us, which may include:
- Name, address and contact details, including telephone and mobile number, and email;
- Date and place of birth, passport number and driver’s license number;
- Employer(s) name and address;
- Credit card information;
- Frequent flyer and other membership reward program information;
- Affiliations with companies, associations, colleges or cities;
- Location data such as geographic location of electronic devices used to contact us;
- Rental charges you incur and other information relating to your transactions; and
- Information about your credit history from consumer reporting agencies.
We may collect personal data which is regarded as sensitive data in some countries, such as data about health conditions or membership of a trade union, which we are unable to process without your consent.
Data about your health conditions is regarded as sensitive in many countries. If you ask us to accommodate a disability, such as by provision of hand controls, or if there is an accident and we need to work with insurance and claims management companies relating to any injury you may incur, we may need to process data about your health conditions. Similarly, in the EU, at least, your membership of a trade union or similar organization is regarded as sensitive and we may need to process this information if you use a CDP Number that only members of that union or organization can use.
Please note that if you wish to rent with us or our licensees and need to provide sensitive data, you consent to that data being collected, used and disclosed for our Operational Uses. We will not use sensitive data about you for marketing purposes.
We collect personal data directly from you when you make a reservation or rent a vehicle, including information you provide:
- When you call our reservation, customer contact or member care centers;
- On our websites;
- At the rental location; and
- When you join Hertz membership programs, such as Hertz #1 Club Gold, or Connect by Hertz.
We also gather personal data about you from a variety of other sources, including:
- Reservations you make with us through licensees, travel agents or brokers;
- Transactions you complete with us and our licensees, including options you take, charges you incur and any incidents or accidents that may occur; and
- Other companies that have business relationships with us, such as our affiliates and business partners, including airlines and hotels.
We use certain technologies on our websites to collect data about your visit, as follows:
A “cookie” is a set of data sent to your computer by our web server that enables the server to recognize your computer.
Cookies help us improve the quality of your visits to our websites by making the reservation process faster and smoother. The information they provide helps us develop content and features that we think will be of interest to you.
- Track your use of our websites during a single visit, remember the data you provide and the choices you make as you progress from page to page (“session cookies”); and
- Recognize you at your next visit (“persistent cookies ”).
More about cookies…
• If you restrict our use of session cookies you will not be able to use our websites or certain features of our e-mail messages. You should be aware that session cookies are generally deleted or made unavailable to us as soon as you close your browser.
• If you restrict our use of persistent cookies you may still enjoy the full workings of our websites and e-mail messages but will need to re-enter some data when starting a new website session. Although persistent cookies will neither automatically be erased nor made unavailable to us upon closing your browser, they will typically “expire” after a number of years.
If you are still unsure about cookies, please note that the data that makes up one of our cookies will typically have no meaning to anyone other than us. Also, a cookie is unable to retrieve other data from your computer’s hard drive or pass on computer viruses.
In addition, we may use “pixel tags” or similar technologies that enable us to track your actions as a user of our websites or recipient of our e-mail messages.
Pixel tags are used to collect anonymous data to help us determine popular destinations, average rental prices, quote and conversion rates, click-throughs and other information to improve our service. We also use them to identify which online advertisement or email has brought a customer to our website.
Other company websites
We try to ensure that the personal data we retain about you is stored securely and is as accurate, current and complete as necessary for the purposes we use it for.
We generally retain personal data about our customers for as long as we believe appropriate for the purposes for which it was collected or as otherwise required by applicable law.
Our principal databases for storing the personal data we collect are located in Oklahoma, U.S.A., except for the Connect by Hertz database, which is principally located in France.
As you may be aware, there is no completely secure method of transmitting or storing data. Although their physical characteristics are different, postal mail, telephone calls, text messages, faxes and transmissions over the Internet all present possibilities of loss, misrouting, interception and misuse of the data that is transmitted.
We aim to maintain appropriate physical, procedural and electronic safeguards to protect your personal data, including:
- Restricting access to personal data to our employees on a “need to know” basis;
- Enforcing policies and procedures for our employees in their handling of personal data; and
- Using technologies designed to safeguard data during its transmission, including SSL encryption for the data you provide on our websites.
If you have reason to believe that any account with us is no longer secure, you must immediately contact us by following the instructions at the end of this policy.
“SSL” stands for Secure Sockets Layer encryption. We use this protection for the data you submit to us on our websites. SSL encryption seeks to ensure that you are actually sending your data to Hertz and that no-one else can read or tamper with it during transmission.
When you are asked to provide your personal data to us on our website, you will see that our “http” website address changes to read "https". The additional “s” denotes that the site is secure for that data transfer. You may also see a closed padlock symbol on your screen, again denoting a secure site.
Security of communications
We try to strike a balance between the security of your data and your convenience. As a result, we may sometimes use a method of communication that is less secure than a less convenient alternative.
For example, we will send you e-mail or text message in unencrypted form (i.e. instantly readable) because many of our customers are unable to access encrypted (i.e. coded) e-mail. This means that our email, if misrouted or intercepted, could be read more easily than encrypted e-mail. For this reason, please do not include confidential information, such as your #1 Club or credit card number, in any e-mail you send to us.
For a more secure way to communicate with us over the Internet, please click on the “Contact Us ” link at the bottom of any page on www.hertz.com, www.connectbyhertz.com, or www.hertzequip.com and follow our instructions.
You may access and review your personal data and correct factual errors as follows:
- If you are a member of a Hertz membership program, such as Hertz #1 Club, #1 Club Gold or similar, you may update your member profile in the Hertz #1 Club section of www.hertz.com.
- If you are a member of Connect by Hertz, you may update your member profile by in the My Account section of www.connectbyhertz.com or by telephone. Call (877) 654-4400 in the United States; 00448708454545 in London; 0033800450400 in Paris; 004969380789020 in Berlin; and 0034912757227 in Madrid.
- If you are not a member of a Hertz or Connect by Hertz program, or your interest is broader than your membership data, or you wish us to delete certain of your personal data, please contact us by following the instructions at the end of this policy.
To protect your privacy and the security of your personal data, we will take steps to verify your identity before granting you access or making corrections to the data we store about you.
By enrolling in membership or making a reservation with us, you consent to our use and disclosure of your personal data for the operational uses listed below. We would also like to use your data for our marketing purposes.
The examples provided below are illustrative and not a complete list of our practices:
To provide you services
We will share your personal data among ourselves, our agents, and our licensees and other companies to provide services to you, including to:
- Make your rental reservations;
- Process your transactions;
- Provide you with enhanced rental services, such as Hertz #1 Club, #1 Club Gold and similar services;
- Provide you with customer assistance;
- Bill and collect amounts owed to us for your rentals and membership; and
- For customer satisfaction and market research purposes to help us improve our services.
Disclosure to companies you use
We will also share your information with companies you use in connection with your rental, including:
- Your credit card provider and other companies that process your charges;
- Any company or organization that is paying your rental charges;
- Any intermediary you use, such as a travel agent or broker, in relation to any aspect of your rental; and
- Any operator of a membership program for which you are rewarded for renting with us, such as a frequent flyer program.
You may quote a special discount code, called a “CDP number”, when you rent with Hertz, entitling you to the special rate or benefits we may have negotiated with your company, association, credit card company or travel club. We have specific rules governing our sharing of your data with the sponsors of these CDP rates.
Connect by Hertz members may enroll for membership under a Promotional Code or affiliation with a college, company, association or city. Connect by Hertz may use these organizations to help administer the car sharing program. By enrolling, you consent to our disclosure of your personal data to them for their and our administrative purposes. These organizations are not allowed to use the data for marketing purposes.
If you rent using a CDP (Customer Discount Program) number, you consent to our disclosure of your personal data to the CDP sponsor to:
• Confirm your eligibility to rent using that CDP number;
• Determine our compliance with the terms of the program;
• Establish your compliance with the sponsor’s rental policies;
• Enable the sponsor’s payment of your rental costs (if applicable); or
• For any other uses reserved by a CDP sponsor in its agreement with you.
CDP Sponsors are required to treat all personal data as confidential. They are not allowed to use the data for marketing purposes.
If you do not wish us to disclose your personal data to a CDP sponsor for the above purposes, you must not use their CDP number for your rental. This will mean, however, that you will not be able to receive the benefits associated with that CDP number.
If you do not wish us to disclose your personal data to a Promotional Code or affiliation sponsor for the Connect by Hertz business, do not enroll in Connect by Hertz.
Protective and legal uses
We may use and disclose your personal data as we believe appropriate, in compliance with applicable law, to protect our business. For example, we may share your personal data with credit reporting and fraud checking agencies. We may also share your data with organizations to enforce the rental agreement and recover any monies due, such as debt collection agencies.
In addition, we may share your personal data for legal reasons, including:
- Cooperating with law enforcement agencies, to identify individuals who may be involved in illegal activities;
- Responding to governmental and administrative bodies in relation to charges arising during the rental, such as parking and traffic fines, tolls and congestion charges; and
- To comply with applicable law.
Disclosure to our agents
We may use other companies as our agents to act on our behalf and assist us in the conduct of our business, performing services for us under our instruction. These services may include hosting certain websites or databases, running promotions for us, sending marketing communications, carrying out data analysis and conducting customer satisfaction surveys or other research. We will require our agents to maintain appropriate security standards to protect your personal data and use the data only for the purposes we specify.
Disclosure for corporate transactions
We may disclose your personal data to other companies in relation to the sale, merger or transfer of one of our businesses to enable the other company to decide whether to proceed with the transaction. If the transaction is completed, the company will be required to observe the relevant provisions of this policy with respect to the data provided.
We may aggregate your personal data and use it to develop targeted marketing programs and service offerings that we believe may be of interest to you. We would like to send these to you by email or by mail. We would also like to share your personal data with our licensees, affiliates and business partners for their marketing purposes. You have choices in relation to our marketing uses of your personal data as follows:
We may use your personal data for the above marketing purposes, although you can choose to limit or restrict our mailings and our sharing of your data for these uses by following the instructions at Marketing Options below.
We will only use your personal data for our marketing purposes with your prior consent, which may be collected from a number of sources.
If you do not receive marketing messages from us and would like to do so, or if you want to limit or restrict our mailings or sharing of your data for marketing purposes, please follow the instructions at Marketing Options below.
Residents of other countries
Our use of your personal data for marketing purposes will comply with your local law. You can instruct us how we can use your personal data for marketing purposes by following the instructions at Marketing Options below.
Members of Hertz or Connect by Hertz programs
If you are a member of Hertz #1 Club, #1 Club Gold, Connect by Hertz or a similar program, you will have made marketing choices when you enrolled. These choices are now recorded in your Profile. You can review and amend your selections by accessing your Profile at the Hertz #1 Club section on www.hertz.com. You can review and amend your Connect by Hertz selections by accessing your Profile on the My Account section on www.connectbyhertz.com.
Alternatively, please complete the My Privacy Choices form at the end of this policy and mail it to us, following the instructions at Contact Us below.
If you are not a member of one of our programs, you can record your marketing choices by enrolling, free of charge, in Hertz #1 Club. Please either ask at the rental counter or visit our Hertz #1 Club section at www.hertz.com.
When you enroll, we will provide you with a Hertz #1 Club number and ask you to quote it when you rent a vehicle from Hertz. We will automatically apply your marketing choices to all Hertz rentals you make quoting this number. Your choices will be recorded in your Hertz #1 Club Profile and you will be able to amend your choices at any time by following the instructions for Members of Hertz or Connect by Hertz programs above.
Alternative opportunities to opt-out
Our marketing emails contain an unsubscribe option. If you do not want us to continue to send marketing emails to your email address, click on ‘unsubscribe’ and we will not send further marketing emails to that address, although you may still receive emails at other addresses for which you have not unsubscribed. If you subsequently wish to override your choice to unsubscribe, you will need to either amend your Profile (see Members of Hertz or Connect by Hertz programs) or, if you are not a member of one of our programs, follow the instructions for Non-members above.
Important points to note
Please note the following points about the marketing choices you make:
- If you change your marketing choices, we will always observe your most recent choice associated with your Hertz or Connect membership number. Although we aim to process your choices promptly, you may still receive marketing communications prepared before we received your request to unsubscribe;
- If you change your address, we will continue to follow your directions for your most recent address provided from your ‘unsubscribe’ click above, your Profile, or the My Privacy Choices form you completed that is associated with your Hertz or Connect by Hertz membership number. In order for us to continue to follow your directions at a new address, you will need to update your Profile online or complete another My Privacy Choices form with your updated information and provide it to us with your changed contact information; and
- If you choose not to receive marketing messages from us, you may not be able to receive certain benefits connected to your program, such as Hertz Gold Plus RewardsTM points and free rental days (if applicable). You will, however, continue to receive program updates and other membership information; and
- If your Profile contains a customer discount program (CDP) number or you enrolled for Connect by Hertz with a Promotion Code or affiliation, your CDP or affiliation sponsor may have made marketing choices for users of that number. If the sponsor’s choices are more restrictive on our use of your data than your choices, we will observe the choices made by the sponsor.
We hope this policy answers your questions about our collection and use of your personal data. If you have additional questions or want to contact us for a specific purpose, please select from the following:
Access/Corrections: Please send any request to access, amend or delete certain personal data we hold about you to the most convenient address below.
General questions: You should send any questions you may have about this policy to the most convenient address below. If you feel our response is not satisfactory, we will refer you to a neutral and independent dispute resolution organization.
Marketing: Send a completed My Privacy Choices form (at the end of the policy) to the most convenient address below. We aim to process your choices promptly on receipt, but you should please allow a number of days for your choices to become effective.
Security: If you have reason to believe that the personal data we hold about you, such as your #1 Club, Gold or other program Profile, or Connect by Hertz membership is no longer secure, you must immediately notify us of the problem by either clicking “Contact Us” at the bottom of any page on www.hertz.com, www.connectbyhertz.com, www.hertzequip.com or calling as follows:
• Customers in the United States: (800) 654-4173
• Customers outside the United States: 001 (405) 775-3400
• For Connect by Hertz, you may call (800) 654-4173 in the United States; 00448708454545 in London; 0033800450400 in Paris; 004969380789020 in Berlin; and 0034912757227 in Madrid.
• Director, Privacy Services, The Hertz Corporation, P.O. Box 25301, Oklahoma City, OK 73125, U.S.A.
• Director, Privacy Services, Hertz Europe Service Centre, Swords Business Park, Swords, Co. Dublin, Republic of Ireland
• Privacy Compliance Officer, Hertz Australia Pty Limited, Level 6, 10 Dorcas Street, South Melbourne VIC 3205, Australia
• Director, Privacy Services, Hertz New Zealand Ltd., Private Bag 4716, Christchurch, New Zealand 8020
My Privacy Choices
Please complete this form and send it to us by following the instructions at Contact Us above.
(Updates: Please update your information in your Profile online, or use this form for changes.)
Zip/Post code: ...................................................
Email Address: ...................................................
#1 Club Number: .....................................................
Connect by Hertz Membership #...................................
A. Please send me marketing offers and materials from Hertz:
Postal mail [ ] [ ]
E-mail [ ] [ ]
B. Please share my personal data with Hertz’s licensees, affiliates and business partners for their marketing purposes:
[ ] [ ]
Click here for a downloadable pdf version of "My Privacy Choices" form.